RETURN & REFUND POLICY

If you decide to return an item bought from our website and other platforms, you must do so within 7 days of receipt, at your own expense, for a refund minus the original shipping costs. The item must not have been damaged, altered or tampered with under any circumstances, including changing strings, and in the exact condition it was shipped out in. In the unlikely event the item has been damaged in transit you must retain all the original packaging and provide photos if required, for a full refund. Please note, you are responsible for the product while it is in your possession, so we highly recommend insurance if you send it back to us.

Please note, all guitars are sold as seen. We try our best to show the guitar’s condition in the photos but this is not always possible to every detail. Each guitar is set up to the shop standard playing style and as we all know; each player is different and so are the unique guitars we sell. If it is not set up to your liking e.g string height and gauge, then this is not an accepted cause for complaint, as is finding some kind of imperfection that we may or may not have mentioned. We sell used guitars, not museum pieces! If you are looking for a perfect guitar that you will worry about damaging and hang on the wall, we advise you to buy new! So be rock ‘n’ roll! lml